ACU to launch new member
platform in the coming weeks
We are excited to announce that
our new ACU member platform is due to launch in the coming weeks.
The new system will replace the
existing one, giving you the ability to manage licences, Club Affiliations, and
various documentation among a host of other areas. The new system will also be
used to permit events and allow Clubs to take entries for events, both these aspects are due to be
completed before the end of the year, plus there are some enhanced club-focussed
features to support ACU clubs in collecting their own memberships and take bookings
for club socials and other activities. There is also the ability to create a
club website, free of charge to Clubs as part of this new offering.
We understand the new system will
take some getting used to, and that there will be a learning curve to overcome
in the weeks and months after the launch. To help everyone get up and running
on the new system, we will be sharing some useful resources and tutorial videos
which will act as a guide for how the new system will work.
We are
confident that after an initial bedding in period the new system will deliver
value across the entire ACU network, and we appreciate your patience and
understanding as we work through this transition.
________________________________________________
We have provided some additional
information below to give you an idea of what to expect once the new system has
launched.
For Riders
1. When
the new platform launches you will be sent an email that includes a link to set
a password and access your account.
2. Your
historical ACU information will be migrated over to the new platform, so you
will expect to see several areas already populated with information.
3. If
you notice anything that doesn’t look quite right in your account, you will be
able to use the ‘Contact Support’ button in the new platform to let us know.
4. You
will be able to renew your ACU licence straight away, we will share a ‘how-to’
video which guides you through this process.
5. Please
be aware that you will need to have a valid club membership and medical
questionnaire in place to ensure your ACU licence is valid, both items are due
to expire on 31st December so will need renewing in the new year.
6. It’s
important that you also check the documentation held on your account,
particularly your eye and medical reports. Ensure these are up to date.
For Clubs
1. When
the new platform launches you will be sent an email that includes a link to set
a password and access your account.
2. When
logging in you will be able to access both your personal and club accounts.
3. When
in your club account, please check your member list to ensure they are as
expected.
4. You
will be able to renew your ACU club affiliation from your club account, please
do this as a priority.
5. You
will no longer use codes for your membership. The new platform will give you
the ability to sell your own membership and have the fees go directly to your
bank account.
6. Clubs
unable to use the club system to sell memberships will be required to collect
fees offline and prompt their members to add an item to their profile as proof
of their club membership.
7. Once
your ACU affiliation is valid, you will be able to access the club management
system to set up and sell your club memberships. A step-by-step tutorial of how
to do this will be provided.
8. The
ability to apply for a permit for an ACU event will remain in the current
system for a short period after the new system launches.
We appreciate that the new
platform will change the way you have historically engaged with the ACU. That
said, we see this a significant step forward and while there will be an initial
period of adapting to new ways of working, we believe this new approach will be
of benefit to everyone.
Please keep an eye out for more
information in the coming weeks and resources relating to how you can make the
most out of the new platform.